In this video, David Wilkins discusses what corporate clients expect from their outside law firms. It is required viewing for anyone that works in a large law firm. This presentation is based on a recently published white paper called Corporate Purchasing Project: How S&P 500 Companies Evaluate Outside Counsel. Unfortunately, a copy of the report costs $100. The good news is that Wilkins does a great job of summarizing the salient points of the paper in this presentation.